Returns & Refunds
We hope you love everything you order from Roaring TCG. However, we understand that sometimes you may change your mind.
Changed your mind?
You have 14 days from the date you receive your order to let us know that you’d like to return it.
To request a return, please email sales@roaringtcg.com with your order number and the item(s) you’d like to return.
Once your return has been approved, we’ll provide you with a returns label and instructions on how to send your order back to us.
A £5 return postage charge will apply and will be deducted from your refund.
Once you’ve notified us of your return, your item(s) must be sent back to us within 14 days.
Return condition
We take great care when packing your collectibles and ask that returned products come back to us in the same condition.
Products should be unused, unopened and in their original packaging, with any original seals, wrapping and protective packaging intact.
For sealed TCG products, including booster boxes, Elite Trainer Boxes, collection boxes, tins and other sealed products, the original factory seal must remain intact.
Please package your return carefully. Where an item’s value has been reduced because it has been handled beyond what would reasonably be necessary to inspect it, we may make an appropriate deduction from the refund, as permitted by UK consumer law.
Refunds
Once your return has been received and inspected, we’ll process your refund back to your original payment method.
Refunds will be processed within 14 days of receiving the returned goods, or earlier evidence that they have been sent back where applicable.
For eligible change-of-mind cancellations, we’ll also refund the original standard delivery charge. If you selected an upgraded or express delivery service, we’re only required to refund the equivalent standard delivery cost.
The £5 cost of your Roaring TCG return label will be deducted from your refund.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or isn’t what you ordered, please contact sales@roaringtcg.com as soon as possible with your order number and photographs of the item and packaging.
Please do not use the standard £5 returns process for faulty, damaged or incorrectly supplied goods. We’ll review the issue and arrange the appropriate solution.
Need help?
We’re a family-owned business and want every Roaring TCG customer to have a great experience with us.
If you’re unsure about anything relating to your order or return, just get in touch:
Roaring TCG 🐉
Family owned. Collector driven.